Privacy Policy

1. Introduction

Umino Internet Private Limited ("Umino", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services. Please read this policy carefully.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Name, email address, phone number, and delivery address
• Date of birth and gender (optional)
• Payment information (processed securely through payment gateways)
• Login credentials (username and password)
• Communication preferences

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social media account information (if you sign in via social login)
• Payment verification from banks and payment processors
• Delivery updates from logistics partners

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Communicate about your orders, account, and customer service
• Send marketing communications (with your consent)
• Personalize your shopping experience
• Improve our products, services, and website
• Detect and prevent fraud and security threats
• Comply with legal obligations
• Analyze usage patterns and conduct research
• Display personalized advertisements

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our business: payment processors, shipping companies, cloud hosting providers, marketing agencies, and customer support tools.

4.2 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

When required by law, court order, or government request, or to protect our rights and prevent fraud.

4.4 With Your Consent

We may share information with other parties when you explicitly consent.

We do NOT sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. Cookies help us remember your preferences, understand usage patterns, and deliver relevant advertisements.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze usage and improve
• Functional Cookies: Remember your preferences
• Targeting Cookies: Deliver personalized ads

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• PCI-DSS compliant payment processing
• Secure data centers with physical and digital safeguards
• Regular security audits and penetration testing
• Access controls and authentication protocols

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at support@onlineuminoshop.com or through your account settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After your account is closed, we may retain certain information for legitimate business purposes and legal compliance.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, you may contact our Grievance Officer: