Cancellation & Returns
Hassle-free returns and cancellations for your convenience
Order Cancellation
Cancel your order anytime before it's shipped
You can cancel your order at no cost before it's dispatched from our warehouse. Once shipped, cancellation is not possible, but you can return the product after delivery.
How to Cancel an Order
- Go to "My Orders" in your account
- Select the order you want to cancel
- Click "Cancel Order"
- Choose a cancellation reason
- Confirm cancellation
Cancellation Refund Timeline
- Refund initiated within 24 hours of cancellation
- UPI/Wallets: 1-3 business days
- Credit/Debit Cards: 5-7 business days
- Net Banking: 7-10 business days
Return Policy
Easy returns within the return window
We offer hassle-free returns for most products. The return window varies by category to ensure quality and authenticity.
7 Days
Fashion, Books, Groceries, Personal Care
10 Days
Home & Furniture, Sports Equipment
30 Days
Electronics, Mobile Phones, Laptops
How to Return an Order
- Visit "My Orders" and select the product
- Click "Return" and choose reason
- Schedule pickup or drop at nearest hub
- Pack item with original tags and packaging
- Hand over to delivery partner
- Refund processed after quality check (3-5 days)
Return Conditions
Product Unused & In Original Condition
Item must be unused, unworn, and in the same condition as received
Original Packaging & Tags
All original tags, labels, packaging, and accessories must be intact
Invoice & Accessories
Return with original invoice and all accessories provided
Within Return Window
Return request must be raised within the applicable return period
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Innerwear, lingerie, socks, and clothing freebies
- Cosmetics and personal care products
- Perishable items like food and flowers
- Customized or personalized products
- Items marked as "non-returnable" on product page
- Software, digital downloads, and gift cards
Frequently Asked Questions
How long does it take to get a refund?
After the returned product is received and quality-checked (3-5 days), refunds are processed within 24-48 hours. The credit to your account depends on your payment method (1-10 business days).
Can I exchange a product instead of returning it?
Yes, for select categories like fashion and footwear, you can request an exchange for a different size or color. This option is available during the return process.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please report it immediately through "My Orders" with photos. We'll arrange a free pickup and provide a full refund or replacement at no additional cost.